1. Introduction

Shaoxing Wudao Textile Technology Co., Ltd. ("we", "us", "our") is committed to protecting the privacy and personal information of all users, visitors, and customers who use our website, products, and services. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information, in full compliance with the European Union General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable international data protection laws.

By accessing our website, submitting inquiries, placing orders, or engaging with our services, you acknowledge and agree to the terms of this Privacy Policy, including the collection and use of your personal information as described herein.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information collected automatically when you use our website. The information we collect includes, but is not limited to:

• Personal identification information: Name, email address, phone number, postal address, and other contact details you provide when submitting inquiries, placing orders, or registering an account.
• Business information: Company name, business license, contact person, and company address (for wholesale customers, trading companies, and business partners).
• Order-related information: Order quantity, product specifications (fabric type, color, GSM, width), payment records, shipping information, and order history.
• Website usage data: IP address, browser type, device information, pages visited, browsing time, and other usage statistics collected automatically through cookies and similar technologies (see our Cookie Policy for details).
• Communication records: Content of your inquiries, emails, chat messages with our customer service, and other communications related to our textile products and services.

3. Purpose of Collecting Information

We collect and use your personal information solely for legitimate business purposes related to our textile products and services, including:

• Processing and fulfilling your textile orders, sample requests, and quotations.
• Responding to your inquiries, providing technical support, and handling after-sales issues related to our fabrics and services.
• Communicating with you about order updates, product information, and promotional offers (you may opt out of promotional communications at any time).
• Optimizing our website, products, and services based on user browsing and usage data.
• Ensuring transaction security, preventing fraud, and complying with applicable laws and regulations.

4. Protection of Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical measures to protect your data from unauthorized access, modification, disclosure, loss, or damage. These measures include:

• Data encryption for sensitive information (e.g., payment details, contact information).
• Access control measures to limit access to personal information to authorized personnel only.
• Regular security audits and updates to our website and data storage systems.
• Training for our employees on data protection and privacy best practices.

While we strive to protect your personal information, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we will take all reasonable steps to minimize risks.

5. Disclosure of Your Information

We will not sell, rent, or share your personal information with any third parties for marketing purposes without your explicit consent. We may disclose your personal information only in the following circumstances:

• To third-party service providers who assist us in providing our services (e.g., logistics companies for shipping, payment gateways for processing payments, and IT service providers), who are obligated to protect your information and use it only for the purposes we specify.
• To comply with applicable laws, regulations, legal processes, or government requests.
• To protect our rights, property, or safety, or the rights, property, or safety of our users or others.
• In connection with a merger, acquisition, or sale of all or part of our business assets, where your personal information may be transferred as part of the transaction (you will be notified in advance if this occurs).

6. Your Rights

In compliance with GDPR and other applicable data protection laws, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request to correct any inaccurate or incomplete personal information we hold about you.
• Right of erasure: You may request the deletion of your personal information, subject to applicable legal requirements.
• Right to restrict processing: You may request to restrict the processing of your personal information in certain circumstances.
• Right to data portability: You may request to receive your personal information in a structured, machine-readable format, or to have it transferred to another data controller.
• Right to withdraw consent: You may withdraw your consent to the processing of your personal information at any time (this will not affect the legality of processing before the withdrawal).

To exercise any of these rights, please contact us through our official channels. We will respond to your request within 30 days.

7. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons) to collect website usage data and improve your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

8. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or regulatory requirements. The updated version will be posted on this page, and the "Last Updated" date will be revised accordingly. By continuing to use our website or services after the update, you agree to the revised Privacy Policy.